Refund Policy

Our refund policy outlines the requirements for refunds and returns on orders placed with VAPE MARKET.

Refund Window

Refund requests must be submitted within 48 hours of delivery. Requests received after this period may not be eligible under this refund policy, subject to applicable consumer law.

Eligibility

A refund may be considered if the product:

• Is faulty or defective

• Is significantly different from the product described

• Otherwise qualifies for a refund under applicable consumer law

To request a refund, you must contact VAPE MARKET within 48 hours of delivery, providing your order number and details of the issue.

We may request photos or additional information to help us assess your request.

How to Request a Refund

Contact VAPE MARKET at support@vapemarket.com.au within 48 hours of receiving your order.

Please include:

• Your order number

• A clear description of the issue

• Photos or other relevant information, if requested

Refund Processing

Once a refund is approved, it will be returned to your original payment method. Processing times can vary depending on your bank or payment provider.

VAPE MARKET — We’re here to help resolve genuine product issues fairly and promptly.